Privacy Policy - Streatham Man And Van

This Privacy Policy explains how Streatham Man And Van collects, uses, stores, shares, and protects personal data in connection with the services we provide. It applies to all Streatham Man And Van customers in the area, including individuals, households, landlords, tenants, businesses, and organisations that use our moving, transport, collection, delivery, and related services.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We respect your privacy and take steps to ensure that the information you provide is processed securely and only for legitimate purposes.

1. Information We Collect

We may collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identity information: your name, title, and any business name you provide.
Contact information: address, email address, telephone number, and other communication details.
Service information: moving dates, property access details, item lists, inventory notes, delivery instructions, and parking or loading requirements.
Payment information: payment records, billing details, transaction references, and invoice information.
Communication records: messages, enquiries, complaints, feedback, and notes from calls or written correspondence.
Technical information: if you contact us digitally, we may collect limited technical data such as device type, browser information, or IP-related details where relevant for security and service delivery.
Special category data: we do not intentionally collect sensitive personal data unless it is necessary for a specific reason and lawful basis applies. For example, a customer may voluntarily share information relevant to accessibility or health-related moving requirements.

We usually collect personal data directly from you when you request a quote, make a booking, confirm a service, communicate with us, or provide instructions. In some cases, data may be supplied by a third party such as a landlord, agent, business client, or person arranging a move on your behalf.

2. How We Use Personal Data

We use personal data only where it is necessary for our business operations and service delivery. The main purposes include:

responding to enquiries and providing quotes;
arranging and delivering moving and transport services;
communicating about bookings, schedules, and service requirements;
processing payments, refunds, and invoices;
maintaining records of services provided;
handling complaints, claims, and customer support matters;
ensuring security, preventing fraud, and protecting our assets;
meeting legal, accounting, and regulatory obligations;
improving our services, planning operations, and managing performance.

We only use personal data for the purposes for which it was collected unless we reasonably determine that another compatible purpose applies.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process personal data where it is necessary to enter into or perform a contract. This includes providing quotes, managing bookings, completing removals, processing payments, and fulfilling the services requested by you or on your behalf.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided your rights do not override those interests. This may include service administration, record keeping, customer support, fraud prevention, internal reporting, and business improvement. We consider the impact on your privacy before relying on this basis.

Legal Obligation

We may process and retain certain data where required to comply with legal obligations, such as tax, accounting, insurance, dispute resolution, and regulatory requirements.

Consent

In limited cases, we may rely on your consent. Where consent is used, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Vital Interests

In rare circumstances, we may process data to protect someone’s vital interests, for example where emergency assistance or urgent health and safety action is required.

4. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, insurance, and operational reasons. The length of retention depends on the type of data and the purpose of processing.

Booking and service records: retained for a reasonable period to manage the relationship, handle queries, and maintain service history.
Payment and invoice records: retained in line with tax and accounting obligations.
Complaint and dispute records: retained for as long as needed to resolve issues and protect our legal position.
Operational communications: retained only as long as necessary for administration and follow-up.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it. Some data may be retained longer where required by law or where it is necessary to establish, exercise, or defend legal claims.

5. Processors and Third Parties

We may share personal data with trusted third parties where necessary to provide our services or run our business. These parties act as processors or independent controllers depending on their role. We only use parties that are appropriate and, where required, subject to contractual and security obligations.

Examples of processors and third parties may include:

Payment service providers to process transactions securely;
Accounting and bookkeeping providers to manage financial records;
IT, cloud storage, and communications providers to support systems and data storage;
Subcontractors or operational partners assisting with service delivery where needed;
Professional advisers such as lawyers, insurers, or auditors;
Public authorities where disclosure is required by law or for legal proceedings.

We require processors to handle personal data securely, use it only for specified purposes, and implement appropriate technical and organisational measures. We do not sell your personal data.

6. Data Security

We take reasonable and appropriate steps to protect personal data from unauthorised access, misuse, alteration, disclosure, or loss. Measures may include access controls, secure storage, staff awareness, and restricted sharing of information on a need-to-know basis.

Although we work to safeguard all information, no system can be guaranteed completely secure. If a data incident occurs, we will act in accordance with applicable law and take suitable steps to reduce risk and address the issue.

7. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to conditions or exceptions depending on the circumstances.

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete information.
Right to erasure: in some cases, you may request deletion of your data.
Right to restrict processing: you may ask us to limit how your data is used in certain situations.
Right to object: you may object to processing based on legitimate interests or direct marketing.
Right to data portability: where applicable, you may request your data in a structured, commonly used format.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in line with legal requirements. We may need to verify your identity before taking action on your request.

8. Children’s Data

Our services are generally intended for adults and businesses. We do not knowingly collect personal data from children except where it is incidental to a household move or necessary for service arrangements. If we become aware that children’s data has been collected unnecessarily, we will take appropriate steps to delete it.

9. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws. This may include standard contractual protections or transfers to countries recognised as providing adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updated version will apply from the date it is published or otherwise communicated.

By using Streatham Man And Van services, you acknowledge that you have read and understood this Privacy Policy. It is designed to explain how we handle personal data for all customers in the Streatham area in a clear and responsible way, while protecting privacy and maintaining compliance with data protection law.