Privacy Policy - Streatham Man And Van

This Privacy Policy explains how Streatham Man And Van collects, uses, stores, shares, and protects personal data relating to its customers. It applies to all Streatham Man And Van customers in the area, including individuals who request quotes, make bookings, receive removals or delivery services, or otherwise interact with us in connection with our services.

1. Introduction

We are committed to handling personal data in a lawful, fair, and transparent manner. This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It describes what personal data we collect, why we collect it, the lawful bases we rely on, how long we keep it, who may process it on our behalf, and the rights you have over your information.

Personal data means any information that identifies you directly or indirectly, such as your name, address, phone number, email address, booking details, and payment-related information. We only collect data that is necessary for the services we provide or for legal, administrative, and security purposes.

2. Data We Collect

We may collect and process the following categories of data:

Identity data: name, title, and any relevant identification details needed to confirm bookings or manage accounts.
Contact data: address, email address, telephone number, and other communication details.
Service data: details about moving or transport requirements, property access information, inventory lists, preferred dates, and special handling instructions.
Financial data: payment status, invoice records, billing details, and transaction references where necessary.
Technical data: limited information such as device or browser details when communications or online forms are used, if applicable.
Correspondence data: records of calls, messages, complaints, or other communications with us.
Usage and operational data: information needed to plan, carry out, and complete removals, deliveries, or related services.

We do not seek to collect special category data unless it is strictly necessary and you choose to provide it, for example if it is relevant to access arrangements or health-related support needs. Where such information is provided, we will handle it with additional care and only use it when there is a valid lawful basis.

3. How We Use Your Data

We use personal data for the following purposes:

to provide quotations and manage bookings;
to plan and deliver moving, carrying, transport, or related services;
to communicate with you about service arrangements, updates, or changes;
to issue invoices, manage payments, and keep financial records;
to respond to enquiries, complaints, and customer support requests;
to maintain service quality, internal records, and business administration;
to comply with legal obligations, such as tax, accounting, and record-keeping requirements;
to prevent fraud, misuse, or security incidents;
to establish, exercise, or defend legal claims where needed.

We only process personal data where it is necessary for one or more of these purposes and where the processing is permitted by law.

4. Lawful Basis for Processing

Under data protection law, we must identify a lawful basis for each type of processing. We rely on the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing quotes, confirming bookings, providing services, and managing related administration.

Legal obligation

We may process and retain personal data where necessary to comply with legal obligations, including accounting, tax, business record-keeping, and regulatory requirements.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include managing operations, improving services, preventing fraud, handling disputes, and maintaining internal records.

Consent

In limited situations, we may rely on your consent, especially for optional uses of data not required to provide services. Where consent is used, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

5. Sharing and Processors

We may share personal data with trusted third parties who act as processors on our behalf or, in some cases, as independent controllers. These may include:

IT and data storage providers: who host records, communication systems, or secure backups;
Accountancy and bookkeeping providers: who help manage invoices, tax records, and financial administration;
Payment service providers: who handle payment processing and related verification;
Communication service providers: who support telephone, email, or messaging functions;
Operational contractors or subcontractors: who may assist with service delivery when required;
Professional advisers: including legal or insurance advisers where necessary;
Public authorities: where disclosure is required by law or to protect rights, safety, or property.

All processors are required to act only on our instructions, protect personal data appropriately, and use it only for the purposes we specify. We take reasonable steps to ensure that any third party handling personal data provides sufficient guarantees of security and compliance.

We do not sell personal data. We also do not permit processors to use customer data for their own marketing purposes unless you have separately agreed to that.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, and operational needs. Retention periods depend on the type of data and the reason we hold it.

Booking and service records: retained for a reasonable period after service completion to manage queries, complaints, or disputes.
Financial and tax records: retained for the period required by law and normal business practice.
Correspondence and support records: retained long enough to resolve issues and maintain an accurate business history.
Marketing-related data: retained until you withdraw consent or object, where applicable.

When data is no longer needed, we will securely delete, anonymise, or archive it in line with our retention procedures. We regularly review the data we hold to ensure it is not kept longer than necessary.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include restricted access, secure storage, password protection, staff awareness, and careful selection of processors. While no method of transmission or storage is completely risk-free, we work to maintain a level of security appropriate to the nature of the data we handle.

8. International Transfers

If personal data is transferred outside the UK, we will ensure that suitable safeguards are in place in accordance with data protection law. This may include using countries with adequate protection or approved contractual safeguards. Any such transfer will be handled with care and only where necessary for legitimate business operations.

9. Your Rights

You have several rights under data protection law in relation to your personal data. Subject to legal limitations, these include:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of data where there is no good reason for us to continue processing it.
Right to restriction: to request limits on how we use your data in certain circumstances.
Right to data portability: to receive certain data in a structured, commonly used format, where applicable.
Right to object: to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.

If you wish to exercise any of these rights, we will respond in accordance with data protection law. We may need to verify your identity before responding to certain requests to ensure your information is protected.

10. Children’s Data

Our services are intended for adults and business or household customers arranging removals or transport services. We do not knowingly collect personal data from children unless it is necessary in connection with a service request and provided by an adult with authority to do so. If we become aware that we have collected information from a child inappropriately, we will take steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practices, or service arrangements. Any revised version will apply from the date it is published or otherwise made available. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitment

We respect your privacy and are committed to handling your personal data responsibly. Our approach is designed to be transparent, lawful, and proportionate to the services we provide. We collect only the information needed to deliver our services safely and efficiently, keep it only as long as required, and share it only with trusted parties where necessary.

By using Streatham Man And Van services, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and applicable law.