Streatham Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Man And Van provides removal, delivery, collection, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are written to create a clear understanding of the service, the responsibilities of both parties, and the limits that apply when moving goods, furniture, and other items. For the purposes of these terms, references to “we”, “us”, and “our” mean Streatham Man And Van, and references to “you” and “your” mean the customer or the person placing the booking.
These terms apply to domestic and commercial bookings unless we agree otherwise in writing. They should be read carefully before confirming any service. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless a change is required by law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
Our services are designed to be practical, efficient, and conducted with reasonable care. However, because moving services involve manual handling, traffic conditions, access restrictions, and the nature of the items being transported, certain risks cannot be eliminated entirely. These terms explain how such risks are allocated and how claims are handled where something goes wrong.
1. Booking Process
A booking is only confirmed when we have agreed the service details and, where applicable, received any required deposit or written acceptance. The booking request should include accurate information about the type and quantity of items, collection and delivery addresses, floors, access arrangements, parking limitations, time preferences, and any items requiring special handling. We rely on the information you provide to assess vehicle size, staffing, timing, and pricing. If the information later proves to be incomplete or inaccurate, we may revise the quotation or decline to carry out the service.
We may provide a quotation based on an hourly rate, a fixed fee, or a combination of both. Any quotation is usually based on the details supplied at the time of enquiry and on the assumption that the job can be completed without unexpected delays. Unless stated otherwise, quotations do not include parking charges, congestion-related charges, tolls, disposal fees, or additional labour caused by difficult access, delays, or changes to the original scope of work. A quoted price does not become final where the job materially differs from the description given at booking.
It is your responsibility to ensure that the booking date, time, addresses, and service instructions are correct. If you request changes, we will use reasonable efforts to accommodate them, but any change may affect availability and price. We reserve the right to refuse to move items that are unsafe, prohibited, unsuitable for transport, or not declared in advance. If you ask us to handle particularly heavy, fragile, valuable, or unusual items, you must tell us before the booking is confirmed so that we can assess whether the service is appropriate.
By confirming a booking, you warrant that you are authorised to make the booking and to permit access to the relevant property and items. Where a third party books on behalf of another person, that third party will be responsible for ensuring that the customer understands and accepts these terms. We may require proof of identity or payment authorisation where reasonably necessary to protect against fraud or misuse.
2. Payments
Payment terms will be explained at the time of booking or before the service begins. Unless agreed otherwise, payment is due on completion of the service on the same day. We may require a deposit in advance to secure the booking, particularly for larger jobs, weekend slots, urgent bookings, or services involving waiting time or disposal arrangements. Any deposit paid will be deducted from the final amount due, unless it is forfeited in accordance with the cancellation terms below.
We accept payment methods that are communicated at the time of booking. If payment is made by bank transfer, card, cash, or any other approved method, you must ensure that cleared funds are available when due. Where payment is overdue, we may charge statutory interest and reasonable recovery costs to the extent permitted by law. We may also suspend or refuse future services until outstanding sums are settled.
All prices are stated in pounds sterling unless otherwise agreed. If VAT is applicable, it will be shown separately or included in the quoted amount, depending on how the price is presented. Any additional charge arising from extended labour, extra waiting time, additional trips, dismantling or reassembly, stair carries, parking issues, or changes to the load may be added to the final invoice where reasonable and properly explained.
You are responsible for paying for any losses, penalties, or costs caused by inaccurate instructions, failure to secure access, or the presence of items that were not declared in advance. Where a card payment or bank transfer is reversed, charged back, or later found to be invalid, you will remain liable for the amount due together with any associated fees reasonably incurred by us.
3. Cancellations, Delays, and Rescheduling
We understand that plans can change. If you need to cancel or reschedule, please notify us as soon as possible. Cancellations made with sufficient notice may not attract a charge, but late cancellations may result in a fee to cover loss of time and operational costs. Where a deposit has been paid, it may be retained in full or in part depending on how much notice is given and whether we have already incurred costs for staffing, vehicle allocation, or preparation.
If you cancel after we have arrived at the collection point, or if access is unavailable and we are unable to complete the service, we may charge a call-out fee or a proportion of the agreed price. If the service is delayed due to circumstances beyond our reasonable control, such as traffic disruption, extreme weather, road closures, property access problems, or customer unavailability, we will aim to carry out the service as soon as reasonably practicable. However, we are not liable for delays caused by events outside our control.
If we need to reschedule due to vehicle breakdown, staff illness, safety concerns, or other operational issues, we will use reasonable efforts to offer an alternative time. Where a change is necessary, our liability is limited to refunding any unused amount paid for the affected booking, unless a greater remedy is required by law. We will not be responsible for indirect losses such as missed appointments, lost earnings, or alternative hire costs unless such liability cannot legally be excluded.
4. Liability and Customer Responsibilities
Our liability is limited to loss or damage caused directly by our negligence or breach of contract, and only to the extent permitted by law. We will take reasonable care when handling your items, but we are not responsible for pre-existing defects, wear and tear, items packed by you, or damage that arises because an item was not properly secured, dismantled, or protected. Fragile goods, antiques, artwork, electronics, mirrors, and similarly delicate items should be clearly identified in advance and, where appropriate, suitably packed by the customer unless we agree to provide packing assistance.
You are responsible for ensuring that items are adequately packaged and labelled, that appliances are disconnected safely before movement, and that drawers, doors, lids, and loose components are secured. We are not liable for damage caused by items being transported in a condition that is unsuitable for moving or by the inherent weakness of an object. Where you ask us to move furniture through tight spaces, up stairs, or in conditions where damage is more likely, you accept the increased risk unless the damage is caused by our failure to use reasonable care.
We may refuse to move any item that is unsafe, hazardous, illegally possessed, excessively heavy without suitable notice, or likely to cause injury or property damage. This includes, without limitation, weapons, flammable substances, gas canisters, chemicals, asbestos, medical waste, and any item whose transport is restricted by law. If we discover a prohibited or undisclosed item, we may stop the service, report the matter where required, and charge for the time already spent.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, our total liability arising out of any one booking will not exceed the total amount paid or payable for the specific service in question, unless a higher limit is required by applicable law.
Where property damage occurs and we are responsible, you must notify us within a reasonable time and provide evidence of the damage. You must allow us a fair opportunity to inspect the item or property concerned before carrying out repairs or arranging replacement, unless immediate action is required to reduce further loss. Claims submitted too late, without evidence, or without an opportunity to investigate may not be accepted. We do not accept responsibility for loss of data, software corruption, or mechanical faults in electronic items unless caused directly by our proven negligence.
5. Waste Regulations and Disposal
When services involve the removal, disposal, or clearance of unwanted items, waste regulations apply. We will only transport, handle, or dispose of waste in accordance with applicable UK environmental and waste management laws. Where required, waste will be taken to licensed facilities or transferred to authorised carriers. You must not place controlled, hazardous, or special waste into any load without telling us beforehand and obtaining our agreement. If such material is discovered after collection, we may refuse to carry it, return it at your cost if lawful and practical, or pass details to the appropriate authorities where required.
If you ask us to dispose of items, you confirm that you are the lawful owner of those items or that you have authority to authorise their disposal. Once items have been lawfully disposed of, they cannot usually be recovered. For that reason, you should separate any items you wish to keep before the service begins. We are not responsible for items that are accidentally included in a waste clearance if they were not clearly identified as retained goods by the customer.
For waste collections, you may be required to provide accurate descriptions of the materials involved, including any category that could be regulated or restricted. We may charge additional fees for specialist handling, sorting, loading, transport, or disposal requirements. If you misdescribe waste or conceal its nature, you agree to indemnify us for all costs, penalties, claims, fines, and losses arising from that misdescription, to the extent permitted by law. We reserve the right to decline a waste job where compliance cannot be assured.
6. Access, Parking, and Site Conditions
You must ensure that the collection and delivery locations are safe and accessible at the agreed time. This includes arranging parking permissions where needed, providing keys or codes where appropriate, and making sure that the route to and from the property is reasonably clear. If our vehicle cannot park safely or if access is obstructed, we may need to wait, adjust the route, or postpone the job. Any extra time caused by access difficulties may be charged as waiting time or additional labour.
We are entitled to rely on the accuracy of information about access, including stairs, lifts, narrow hallways, ceiling height, weight limits, and parking restrictions. If the job proves more difficult than described, we may revise the price, alter the method of carrying, or stop work if it becomes unsafe to continue. You are responsible for protecting floors, walls, and fixtures where you consider that extra protection is required. We will use reasonable care, but we are not responsible for pre-existing damage or for damage caused by hidden defects in the property.
Where a lift, loading bay, or shared entrance is unavailable, delayed, or restricted, this may affect the schedule and cost. We cannot guarantee exact arrival times unless specifically agreed in writing. Any estimated time is approximate and may change according to traffic, weather, route conditions, and the previous job being completed safely and lawfully.
7. General Legal Terms
These terms constitute the entire agreement between the parties in relation to the relevant booking and supersede any previous discussions, representations, or understandings, whether verbal or written, unless expressly incorporated into the contract. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless stated otherwise by law.
If we do not immediately enforce a right under these terms, that does not mean we have waived it. Any waiver must be clear and in writing. If a court or competent authority finds that part of these terms is invalid or unenforceable, that part will be treated as removed to the minimum extent necessary, and the rest will remain in effect. Headings are included for convenience only and do not affect interpretation.
We may assign or subcontract part of the service where reasonably necessary to complete the booking efficiently and safely. Any subcontractor engaged by us will be expected to work to similar standards, but this will not increase our liability beyond the limits stated in these terms. You may not assign your rights or obligations under the booking without our written consent.
The parties agree to act reasonably and in good faith when resolving practical issues connected to the service. If a dispute arises, we encourage the parties to discuss the matter promptly and provide supporting information so that it can be assessed fairly. Nothing in this clause prevents either party from pursuing remedies available under law.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where required by law, but the governing law for the service contract will remain as stated here unless a different rule is legally required.
Nothing in these terms affects your statutory rights as a consumer where the service is supplied to an individual for personal use. If any statutory consumer guarantee applies, these terms will be interpreted consistently with that law. Where a business customer books the service, the commercial terms above apply in full to the extent permitted by law.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. They are intended to ensure that the service is delivered fairly, safely, and transparently, with clear expectations for both sides. If you are unsure about any part of the agreement, you should raise it before the booking is confirmed.
