Streatham Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Streatham Man And Van provides moving, lifting, transport, and related service support to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which apply to every man and van service, item collection, delivery, loading, unloading, and any additional work agreed in advance. These terms are intended to be clear, fair, and practical, and they should be read carefully before confirming any service.

For the purpose of these terms, “we”, “us”, and “our” refer to the service provider operating under the Streatham man and van name, and “you” or “the customer” refers to the individual or business placing the booking. Unless otherwise agreed in writing, the contract is between us and the person who makes the booking, even if the service is arranged on behalf of someone else. A booking may involve one vehicle, one crew member, or a larger team depending on the size and nature of the work.

We reserve the right to refuse, suspend, or amend a booking where the requested work is unsafe, unlawful, outside the scope of the service, or impossible to complete within the agreed time, vehicle size, or labour availability. The customer is responsible for giving accurate information at the time of booking, including access conditions, parking restrictions, item dimensions, weight, and any fragile or hazardous items that may affect the job. Failure to provide accurate details may lead to additional charges, delays, or cancellation of the service.

Booking Process

All bookings are made subject to availability and are only confirmed once the required information has been provided and accepted by us. A typical booking for our Streatham Man And Van service will require the customer to supply the collection and delivery addresses, preferred date and time, a description of the items, the number of floors involved, access details, and any special handling requirements. We may request photographs or further clarification where needed to ensure the quote is accurate and the job can be completed safely.

Any quotation provided before the booking is confirmed is based on the information available at that time. If the details change after confirmation, including item volume, loading time, waiting time, route distance, access conditions, or parking arrangements, we may revise the quoted price or amend the service. Quotations are normally valid for a limited period and may be withdrawn or changed if our costs, availability, or the scope of work changes before acceptance. No booking is guaranteed until we have confirmed it and any required deposit has been paid, if applicable.

Customers must ensure they are present, or have an authorised representative present, at collection and delivery unless we have agreed otherwise. It is the customer’s responsibility to make sure all items to be moved are ready for loading at the agreed time. We are not responsible for delays caused by items not being packed, dismantled, labelled, or made accessible when our crew arrives. Where access is restricted, the customer must tell us in advance so that we can decide whether the service remains suitable.

Our teams may refuse to move items that are not disclosed in advance if they are excessively heavy, dangerous, illegal to transport, contaminated, or likely to cause damage to property, people, or the vehicle. This includes but is not limited to chemicals, gas cylinders, flammable liquids, asbestos-containing material, medical waste, live animals, and any article prohibited by law. The customer remains responsible for confirming that all goods handed over are lawful to transport and appropriate for a van moving service.

If the service includes dismantling, reassembly, loading, carrying, or placement into specific rooms, these tasks will only be carried out if agreed in advance and only where they are safe and practical. We will use reasonable care and skill, but we are not responsible for the structural condition of furniture, fittings, or property that may fail during normal handling due to age, weakness, poor assembly, or hidden defects. Additional labour requested on the day may be charged separately.

Where parking permits, loading bays, building permissions, lift bookings, or similar arrangements are needed, the customer must obtain them before the service starts unless we have expressly agreed to do so. Any fines, penalties, clamping charges, tolls, congestion charges, or enforcement costs resulting from inadequate arrangements by the customer will be the customer’s responsibility. We may charge for waiting time where we are delayed because access or parking has not been arranged in advance.

Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service or, for certain business bookings, in accordance with the invoice terms stated on the invoice. We accept payment by the methods notified at the time of booking, and we may require a deposit or part-payment to secure a booking. Deposits are used to reserve vehicle time, labour, and operational capacity.

All prices are quoted in pounds sterling and may be shown as fixed prices, hourly rates, or a combination of both, depending on the type of work. Where the price is time-based, the clock may start when the crew arrives at the agreed location or when the job begins, as stated in the booking confirmation. Charges may increase if the job takes longer than estimated due to delays, additional items, extra floors, traffic, unsuitable access, or changes requested by the customer. Any additional charges will be explained as soon as reasonably practicable.

We reserve the right to add reasonable charges for waiting time, additional labour, fuel, parking, tolls, disposal fees, handling of unusually heavy items, stair carries, or re-delivery where the customer is not available at the agreed time. If payment is not made when due, we may suspend further services, withhold delivery where lawful, and recover reasonable costs associated with late payment. Business customers may be charged interest and recovery costs in accordance with applicable UK late payment legislation.

If a customer disputes an invoice, they must notify us promptly and provide the reasons for the dispute. Undisputed amounts must still be paid by the due date. We will review any reasonable query in good faith, but a billing dispute does not permit the customer to refuse payment for services already completed unless we agree otherwise in writing. Any refund, credit, or adjustment will be made only where it is justified by the facts and consistent with these terms.

Prices do not automatically include insurance cover beyond any compulsory protection required by law. Customers who require cover for high-value goods, antiques, artwork, specialist electronics, or unusually fragile items should tell us before the booking is confirmed. Where additional insurance or special handling is available, it may be subject to separate conditions and extra cost. The customer should ensure that their own insurance arrangements are suitable for the items being transported.

Cancellations and Changes

The customer may cancel or reschedule a booking by giving us notice as early as possible. Cancellation terms may vary depending on the service type, booking value, notice period, and whether special arrangements have already been made. If sufficient notice is given, any deposit may be refunded at our discretion or applied to a new date, subject to availability. Where notice is short, a cancellation fee may apply to cover reserved labour, vehicle time, and administrative costs.

If the customer cancels after our team has already departed, arrived, or started work, we may charge a call-out fee or the full booking fee, depending on the circumstances. If we are unable to complete the service because the customer is not available, access has not been arranged, or the job details were materially inaccurate, the booking may be treated as a late cancellation or wasted attendance. In such cases, any deposit may be retained and further costs may be charged where reasonable.

We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, accidents, staff illness, or legal restrictions affecting operations. Where this happens, we will seek to rearrange the service as soon as reasonably practical. We will not be liable for indirect losses arising from a cancellation or delay caused by such events, but we will take reasonable steps to minimise disruption. Customers should not make non-refundable arrangements based solely on an estimated arrival time unless they accept that timing can vary.

Liability

We will exercise reasonable care and skill when carrying out each man and van move, but liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by items that were improperly packed, already damaged, structurally weak, unstable, or unsuitable for transport. The customer must ensure that drawers are emptied, loose parts are secured, and fragile items are adequately packed unless packing has been expressly included in the booking.

We are not liable for ordinary wear and tear, minor cosmetic scuffs, pre-existing defects, or damage caused by hidden faults in furniture, appliances, or property. Where our staff are asked to move items through tight spaces, narrow staircases, low ceilings, or difficult access routes, the customer accepts that there is an increased risk of contact or incidental marks. We may refuse to continue where we believe continued handling presents a real risk of damage or injury.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising out of a single booking will be limited to the amount paid for that booking or such other amount as is required by applicable law. We will not be responsible for consequential loss, loss of profit, loss of business, emotional distress, or indirect damages arising from the service.

Customer Responsibilities

The customer must obtain any permissions needed for the use of premises, lifts, car parks, loading spaces, or communal areas. They must also ensure that all items are properly owned by them or that they have authority to instruct us to move them. By booking, the customer confirms that they have the right to dispose of, transport, or transfer the items involved. If another person claims ownership or control over the goods, that is a matter between the relevant parties and not our responsibility.

Customers must provide a safe working environment. This includes clear access paths, reasonable lighting, and advance notice of hazards such as broken steps, exposed wiring, aggressive animals, leaks, or unstable flooring. We may pause or stop work if conditions are unsafe. If work is delayed or prevented by unsafe conditions, the customer may still be charged for time lost, travel, or attendance. We may also refuse to move items that pose a health and safety risk.

It is the customer’s responsibility to check that all items have been loaded, unloaded, and delivered before our team leaves. Once the service is completed and the customer has confirmed completion, we are not normally responsible for items left behind through oversight. We encourage customers to keep a checklist, but this is for convenience only and does not create any additional duty on our part. Any request to return for missed items may be charged as a separate journey.

Waste Regulations

Where our Streatham Man And Van services include waste removal, clearance, or the transport of unwanted items for disposal, both parties must comply with applicable UK waste laws and regulations. The customer must tell us in advance if any items are waste, mixed waste, or likely to require special handling. We do not accept responsibility for undeclared hazardous waste, clinical waste, electrical items requiring specialist treatment, or any material that requires a licensed facility unless this has been expressly agreed.

We may only collect and transport waste where it is lawful for us to do so and where the type of waste is suitable for the service agreed. The customer must not present prohibited, dangerous, or contaminated materials without prior written acceptance. If waste is removed, the customer may be asked to confirm the description and source of the waste, and to cooperate with any documentation required under waste carrier or duty-of-care rules. The customer remains responsible for ensuring that the waste is correctly described.

We reserve the right to reject any item or load that we reasonably suspect contains illegal, unsafe, or undeclared waste. If a load is found to contain such material after collection, we may return it, isolate it, or take whatever lawful steps are necessary to comply with our obligations and protect health and safety. Any extra costs, disposal charges, cleaning costs, or regulatory expenses caused by incorrect disclosure or breach of waste rules will be payable by the customer. These obligations apply equally to domestic and commercial customers.

Data, Complaints, and General Provisions

Any personal information provided during booking will be used only for arranging and delivering the service, handling payments, and dealing with legitimate administrative matters. We will handle personal data in accordance with applicable UK data protection law. We may retain booking records for reasonable business, tax, insurance, and legal purposes. Customers should not share unnecessary sensitive information unless it is relevant to the booking and required for safety, access, or payment.

Any complaint should be raised as soon as reasonably possible after the event and, where practical, supported by photographs, documents, or a description of what happened. We will investigate complaints in a fair and timely manner. If a claim is made, the customer must give us a reasonable opportunity to inspect the issue, where appropriate, before repair, disposal, or remedial action is taken. Failure to do so may affect any claim.

These terms may be updated from time to time to reflect changes in operations, pricing structure, law, or industry practice. The version in force at the time of booking will apply unless a later version is expressly agreed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any breach shall be treated as a waiver of any future breach.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory legal rules provide otherwise. This applies to all services supplied under the Streatham Man And Van name, whether the booking relates to a home move, office move, furniture transport, collection, delivery, or waste-related work.

The customer acknowledges that by proceeding with a booking they have read, understood, and accepted these terms. If the customer is booking on behalf of another person or organisation, they confirm that they have authority to do so and that all relevant parties will comply with these terms. Nothing in this document affects the customer’s statutory rights where applicable. These terms are intended to operate alongside those rights, not replace them.

In the event of any conflict between a written booking confirmation and these standard terms, the booking confirmation will apply only to the extent of the specific conflict and only where it has been clearly agreed by both parties. Otherwise, these terms remain the full agreement governing the service. Use of the service after any update or variation will be treated as acceptance of the amended terms where notice has been provided.

By booking a Streatham man and van service, the customer confirms they have read these Terms and Conditions and agree to be bound by them. The agreement forms the complete understanding between the customer and us in relation to the service, unless a separate written contract has been signed. We aim to provide a reliable, professional, and lawful service, and these terms exist to protect both parties and support a smooth, transparent moving experience.